Help

Do you need help? We collect frequently asked questions on this page.
Is your question not listed? Feel free to mail to info@wmdigitalservices.nl.

1. Accounts

You create an account via this page: https://distributie.wmdigitalservices.nl/users/register.

Creating an account is without obligation. If you decide not to use our services, there is no obligation whatsoever.


Yes, you can create as many accounts as you want, for example to keep releases from different artists or labels strictly separate. The only practical condition is that you use a separate e-mail address for each account.


Creating an account on our website is without obligation. You can therefore look around and test the options.
Only when you distribute one or more releases, you will be charged.


If you do not receive mail to confirm the creation of a new account, you can do two things:
1. Check whether the e-mail accidentally ended up in your spam folder
2. If you have not received any mail to confirm your account, please contact us via info@wmdigitalservices.nl. We can then activate your account manually.


Yes it account section of our website is secured with an SSL certificate. You recognize a secure link by the letters https. Most modern browsers clearly indicate whether a site is secure, for example by displaying a green padlock in front of the address:

wm-digital-https-info-01

Of course we advise you to use a strong password for your account. It is also advisable not to use this password on other websites.


2. Releases: General

When you look for a suitable online distributor, you come across dozens of possible options. Of course you have to choose a distributor that meets your needs, but we would like to list a number of points that make the services of WM Digital Services attractive:

Support and service
- Dutch-language support, both via telephone and via mail, Whatsapp and Facebook Messenger. We almost always respond to your message on the same working day.
- We offer personal service. We follow our customers closely, which means that in most cases we can deliver customized solutions.

Costs and payments
- You can pay via PayPal or credit card, but pay by bank or with your accrued royalty credit is also possible.
- There are no hidden costs. You pay once when sending your release and you receive 90% of your royalties. ISRCs and UPC are free, updating or removing a release is free, adding new platforms afterwards is free.
- We are happy to make a price agreement with you when you have a schedule for multiple releases, for example an album with accompanying singles.
- For most smaller artists, opting for a distributor without annual subscription costs is cheaper than paying annually, even when you hand in a small percentage of your royalties. Distribution on a subscription basis also means in most cases that your release will be taken offline as soon as you stop paying. You do not have that last problem through our platform.
- Since our establishment in 2009, we have never increased our prices.

Uploads and checks
- All aspects of your release are thoroughly checked, so that any mistakes in the title data, or problems with audio files and artwork can be corrected in time. Not all aggregators perform these checks. We hereby adhere to the requirements of the platforms, so that your release always looks perfect and you are not faced with any surprises afterwards.
- If you are not so adept at uploading files, or if your release simply has to appear online as quickly as possible, we are happy to add it to your account. There are no extra costs.

Royalties
- When you request a royalty payment, it will be processed within one business day.
- Your royalties are paid in euros, so you are not bothered by fluctuations in exchange rates.
- To receive your full income from a US distributor, you must complete a form from the US tax authorities. This is not necessary if you choose a Dutch party.


The answer to this question depends on a number of factors, such as the time of upload and the speed with which stores import new content. You also specify a desired release date yourself.

In the best case scenario, your release will be online within 3 working days, but our advice is to release it at least seven days plan ahead. When corrections need to be made to your release, this will always lead to a longer processing time, so read the terms and conditions audio en artwork.

An indication of the processing time of each platform can be found via the overview of the available stores.

The number of releases always increases sharply in November and December, so it is advisable to upload releases that are to be published online before the holidays in good time. A number of stores do not process new releases between Christmas and New Year.


Yes, all parts of your release - artwork, audio and title data - are checked before your release is finally sent to your chosen platforms. In this way we ensure that any errors are corrected in time. Moreover, this way we can guarantee that your release meets all requirements set by the various platforms. That prevents surprises afterwards.


QC stands for 'Quality Control'. This is a final (technical) check of your release before it is imported by the stores. This check is done externally, so we have no influence on the speed with which it is handled. In most cases, however, this process takes no longer than 1 to 2 working days.


An album can consist of a maximum of 99 tracks.


Yes, if you - for whatever reason, for example because you want to offer a lot of content at once - do not want to add your releases to your account yourself, we can do that for you. Of course we need audio, artwork and title data in that case. Contact us via info@wmdigitalservices.nl For more information.


3. Releases: Audio, artwork and title data

The artwork of your release must meet a number of requirements:
- The image must be square.
- Minimum dimension 3000 x 3000 pixels, maximum dimension: 5000 x 5000 pixels.
- File format: jpg, tiff or png.
- Colors: RGB.
- Maximum file size: 36MB.
- Entries of title and artist must fully match the metadata of your release. In other words: an artist name or (sub) title that appears on your artwork must also appear in your title data. Do not place additional information on the artwork.
- Titles and names of artists must be clearly legible, even in small format.
- Pornographic or offensive images are not allowed.

The following data may not appear on the artwork:
- Addresses of websites
- Contact details of the artist
- Logos of download stores or streaming services
- Logos or names of companies that have nothing to do with the release (logo or name of your own label is allowed, if you also use the label name in the title data)
- Price information
- Years (unless they are part of the title or artist name)
- UPC code (barcode)
- References to the format of the release ('single', 'album', 'LP') or other physical properties ('Limited Edition')
- The tracklisting
- Texts that do not appear in the title data

Never use third-party images without prior permission.


We accept audio files in the following formats:
.WAV, 16 bit, 44.1 Khz, stereo
.WAV, 16 bit, 48 Khz, stereo
.WAV, 24 bit, 44.1 Khz, stereo
.WAV, 24 bit, 48 Khz, stereo
.FLAC, 16 bit, 44.1 Khz, stereo

Other files (mp3, DDP master, etc.) cannot be processed.

Any silences at the beginning or end of a track may not be longer than ten seconds.


Yes, when creating a release you can indicate the desired release date yourself. Keep in mind that most stores need a few working days to import and process a release. Our advice is to send releases at least ten days before the desired release date.

An indication of the processing time of each platform can be found via the overview of the available stores.


When creating a release you can choose under which genre it should appear in the stores. The stores are free to choose a different genre, but the preferred choice is usually adopted.

Choosing a 'primary genre' is mandatory. By entering a 'secondary genre' you can specify your choice even further, but this choice is not visible in all stores.

You can find an overview of all available genre options here.


The layout of genres and subgenres differs per store. Some stores use a few dozen main genres, while other stores make further subdivisions into subgenres. Furthermore, there are sometimes differences in genre designation per country or continent.

The genres you choose when uploading your release are therefore preferred. Stores can reserve the right to adjust the (sub) genre according to their own wishes.


Artist names and album titles that are written in UPPERCASE are changed by some stores to the regular spelling: an uppercase letter at the beginning of the name and, for the rest, lowercase letters. An exception is usually made for abbreviations or non-existent words. We cannot influence this.

Spotify and Google Play Music generally accept artist names written in capital letters. If they change the name to lowercase, we can submit a request to make it uppercase. We must, however, pass on links to social media accounts (Facebook, instagram), on which the name is also written in the desired way. If you use a different spelling for your artist name, we therefore recommend that you apply this consistently to all your public profiles.


Yes, distribution of a compilation / compilation album from multiple artists is no problem.
A release counts as a compilation when four or more artists ('primary artists') cooperate.

On the 1 tab, enter "Various Artists" in the case of "primary artist".
For the individual tracks, enter the actual name of the artists.


You can add names of composer, copywriter, producer and any other roles via the drop-down menu under 'primary artist'. You can find this option on the 1 tab (data for the entire releases) and on the 3 tab (data for individual tracks). Do not forget to click on the 'add artist' button after entering the name.

Add roles


Yes, when filling in the data for your release you can enter your own label name or company name. This is visible in almost all stores. If you do not enter anything, WM Digital Services will be listed as a label.

You add or change the label name on the 1 tab, “Release info”.

wm-digital-add-new-label-faq2


With each release you indicate in which language the songs will be sung. Of course, this does not apply to instrumental tracks. Therefore choose 'no linguistic content' for these tracks.


When uploading your release, you must indicate whether it contains “explicit lyrics”. These are texts that are sexually explicit, contain abusive words or curses or are otherwise unsuitable for minors. In some countries - in particular the United States - it is mandatory to indicate this in advance, so that a warning can be placed with the relevant release in the download stores. You can compare it with the Kijkwijzer for films.


When you have none ISRC's (a unique code for each individual track) or UPC (a unique code for the entire release), that's no problem: these codes are automatically assigned to your release after it is sent to the stores.

Do you want to use your own set of ISRCs? You arrange that through SIGN: isrc@sena.nl.

If you do have ISRCs and / or a UPC, enter these at the right place in the title data.


The 'reference number' (1 tab of a release) is a number for internal use that is generated when your release is definitively sent to all platforms. You do not have to enter anything here, so the option 'I don't have one, please assign a reference number code to this release' can remain checked.


The Global Release Identifier (GRid) is a unique code for digital releases, used by some platforms. The multiple artists do not have this code themselves, so when entering the title details, you can skip this field.


Is there something wrong with your release after it appeared online? You can change a number of things through your account, for example the artwork, the audio files, the title of your release (if this continues to match the data on the artwork), song titles, the label name, the genre, the selling price. Business that NOT can be changed: the artist name, the UPC or ISRC codes and the order of the tracks. You can also not add or remove extra tracks afterwards.

Once you have made the desired change, resubmit your release to all platforms where it was originally sent. You do this via the 'update' option on the 6 tab of your release.

Keep in mind that it takes some time before all platforms have processed a change. Is your change not visible after 14 days? Then take it Contact us.


4. Payments and royalties

After uploading your release you can pay directly with PayPal or credit card (Visa, MasterCard, American Express). It is also possible to accrued royalty credit to be used to pay for all or part of new releases.

Do you prefer to pay per bank after receiving an invoice? Then take in advance Contact us or email us the details of your release when it is ready to be approved.


After uploading your release you can pay directly with PayPal or credit card (Visa, MasterCard, American Express). If you don't have one of these payment options, that's no problem: contact us as soon as your release is ready to be sent. You will then receive an invoice by email, which you can pay by bank. The handling of your release will therefore not be delayed.


Invoices for your distribution orders can be found on the 'order invoices' tab under 'my account'.

When you are logged in, you can also go directly to this link:
https://distributie.wmdigitalservices.nl/user/invoices


Yes, you can use your accrued royalty credit when you pay for a new release. You will then be given the choice whether or not to deduct that credit from the total price. If your royalty credit is not sufficient to pay the total amount, simply pay the rest via PayPal or credit card.

Have we agreed that you will receive an invoice afterwards and pay by bank? In that case, too, we can deduct your outstanding royalty credit from the distribution costs of your new release (s). Then report in advance by mail that you want to use this option.


Royalty payments are made by bank or via PayPal, after you have indicated via your account that you want to receive a payment.

If you do not have a PayPal account, you can open it for free via PayPal.com. You can easily transfer amounts you receive via PayPal to your own bank account.

Do you not have a PayPal account and do you not want to use it? No problem, we will pay your royalties by bank. In that case, make sure that we have your current bank details.


When you are logged in, see via 'sales' -> 'balance' which amount can be collected. You request a payment via the 'request outpayment' button. If the button is not visible, there is not yet enough balance to request a payment.

You decide whether you want to have the full outstanding amount paid out, or a part thereof.

Accumulated royalty credit can also be used to pay for new releases.


No, no advances are paid. Only royalty payments that are actually settled - and that you can see under 'Balance' - are paid.


The information about downloads and streams sold is not displayed in real time: it takes a while for stores to submit their reports. This usually happens about six to eight weeks after the end of a month.

Example: your release appeared online in January and has since actually been downloaded or streamed. You will then see the first royalty information in your account during the course of March. In the first instance you see an estimate of the amount to be received. After a while this will be replaced by the final statement.

Keep in mind that not all platforms report at the same time and with the same speed.

On the page with royalty updates you can see if we have already received reports and payments from the stores over a certain period.

TIP: Sign up for Spotify for Artists to quickly get comprehensive information about how your releases are performing on Spotify.


On the page 'royalty updates'you can see if a certain store has already reported on a certain period.


5. Stores: General

You can find an up-to-date overview of everything stores and platforms in our distribution package here. After completing the upload process, you can choose whether you want to send your releases to all stores or whether you want to make a selection. Keep in mind that stores and services may change names or be canceled without prior notice. In addition, stores may reserve the right not to post content, or globally, based on, for example, genre or region in which they operate.


After your release has appeared online, it will in principle remain "available forever" in the various stores. In theory, a store can remove releases over time without giving a reason, but in practice this is rare. Furthermore, it can of course happen that a download store or streaming service is completely closed.

If you want to have your release removed yourself, you do so via the option “Takedown from all channels” (tab “Distribution”) with the relevant release, or you mail to info@wmdigitalservices.nl.


No, stores can reserve the right not to post content, or worldwide, based on, for example, genre or region. However, on the largest platforms - iTunes / Apple Music, Spotify, Deezer, Google Play, etc. - we rarely experience a release. If this unexpected occurrence nevertheless occurs, then unfortunately we cannot change anything about this.


To edit your artist page on Deezer, you must contact us at the following address: support@deezer.zendesk.com.

Your mail must contain the following info:
- a profile photo of at least 500 x 500 pixels. Maximum file size 3 MB
- a short biography (100 to 200 words)
- links to the social media accounts that you want to mention on your profile
- any links to a ticketing service with tour information


Note: this option will be closed by Google in August 2019. The instructions below are therefore NOT more applicable. Google advises you to use from now on YouTube for Artists.

You can claim your own store page on the Google Play Artist Hub Google Play Music. You can then personalize this page. To be able to use this option for free, at least one of your releases must be published on Google Play Music. You may be asked for credit card information to verify your identity.

- Go to music.google.com/publish.
- Log in with the Google account with which you want to manage the page.
- Follow the further instructions and accept the 'terms of service'.


Music app Shazam offers artists the opportunity to claim their profile. With a verified profile you can adjust your artist photo and add news items yourself. You also get access to extensive statistics. You verify your Shazam account via this link.


6. Stores: Spotify

You can change the standard band photo / artist photo on Spotify via Spofity for Artists (previously Spotify Fan Insights), the 'dashboard' for artists that gives you insight into statistics for your releases.

You sign up for Spotify for Artists Through this link. Since the access is linked to a personal Spotify account, we cannot arrange this registration for you.


You can add a biography on Spotify via Spofity for Artists (previously Spotify Fan Insights), the 'dashboard' for artists that gives you insight into statistics for your releases.

You sign up for Spotify for Artists Through this link. Since the access is linked to a personal Spotify account, we cannot arrange this registration for you.

A Spotify biography can have a maximum of 1500 characters. It is possible to add a link to a Wikipedia page in your bio.


Spotify displays a 'concerts' tab on your artist profile. This tab is filled with data from Songkick, a service that allows fans to stay up to date with performances of their favorite artists. To show your own concert data on Spotify, you need an artist account at Songkick. You can find more information here.


Via Spotify for Artists, Spotify offers the possibility to bring one of your tracks to be brought to the attention of the compilers of their official playlists.

How does it work?
- You have claimed your Spotify profile via Spotify for Artists.
- As soon as we have delivered your release to Spotify, you will see it within two working days in your Spotify for Artists dashboard under the 'upcoming' releases.
- You can only register tracks that have not yet appeared on Spotify. Once the release is 'live', you can no longer register it for possible placement on Spotify playlists. So make sure there is enough time between the moment of upload and the actual release date. Spotify advises to ensure that they release you at least seven days before the release date. This means that it is wise to upload your release via our platform at least ten days before the release date.
- You choose the number that you want to bring to the attention of the Spotify editors and you enter all the details. Spotify requires, among other things, the language of your song, the most important instruments and the 'mood' of your track. You also have the option of adding additional information about the content of the song and about your promotional plans.

Spotify gives no guarantee that your number will actually be placed on one or more playlists.


Unfortunately, it may happen that your artist name or the name of your band already exists. For the stores it is in most cases not clear in advance that it concerns different artists and so your releases are merged with those of your namesake.

Fortunately, Spotify and iTunes / Apple Music offer the possibility to 'split' your releases, and thus ensure that those of the artist of the same name are placed on a different page. Send your split request to info@wmdigitalservices.nl and we submit it to both platforms.

With Google Play Music you can solve the problem of duplicate artist names by claim your own artist page. Unfortunately, other stores do not currently offer an option to split releases from artists of the same name.


All releases that are shorter than 30 minutes and / or consist of 5 tracks or fewer are automatically mentioned by Spotify under 'Singles and EPs'. Unfortunately this cannot be changed.


Spotify Windowing is the option to first make your release available exclusively for listeners with Spotify Premium and only then for Spotify users without a subscription and users from other platforms. If you choose Spotify Windowing, Spotify Premium users can stream your album 14 days before the release date. The album will be available to all Spotify users from the specified release date, both with and without a subscription.

You can turn on Spotify Windowing on the same tab where you specify the release date (2 tab in your release).

The following conditions apply:
- Spotify Windowing can only be used for albums with 7 or more tracks and a total length of at least 30 minutes.
The option does not work for singles and EPs
- The 'digital release date' must be at least 3 weeks in the future. If you choose Spotify Windowing, your album will appear on Spotify Premiom 14 days before this date. From the specified release date your album will appear on the other platforms, including the free version of Spotify

Example:
The release date of your album is 15 May and you have chosen Spotify Windowing.
Your album will then appear exclusively on Spotify Premium on 1 May.
On 15 May your album will appear on the other platforms (if you have chosen this) and is also available for Spotify users without a subscription.


The 'related artists' (related artists) that Spotify displays cannot be changed manually. Spotify automatically generates this list of artists based on the listening behavior of users and data collected externally (eg on social media). This also applies to other stores that display 'related artists' with your releases.


7. Stores: Apple Music and iTunes

Apple Music for Artists is Apple's analytics platform, which gives you more insight into the statistics of your streams and downloads via Apple Music and iTunes. Shazam data (which is owned by Apple) can also be found in Apple Music for Artists.

You can register for Apple Music for Artists via this link.
You need an Apple ID to sign up. Furthermore, upon registration you will be asked for contact details (including telephone number) and links to Facebook and Twitter accounts.


Apple has its own "link maker" with which you can create links, buttons, widgets and banners. You can embed this in your own website, so that your fans can quickly click through to your release on iTunes of Apple Music.

You can find the Link Maker here.


Songs that last ten minutes or more are automatically marked as "album only" by iTunes. That means that they cannot be purchased separately, but only as part of the entire album.


8. Ringtones

Ringtones are only accepted by iTunes.


WM Digital Services

Online music distribution with a personal touch: your music on iTunes, Apple Music, Spotify, Deezer, Tidal and other major platforms.

Mail: info@wmdigitalservices.nl
Tel: 06-52384531 [Only during office hours]

Chamber of Commerce number 14122344
VAT number NL156179532B01

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