Do you need help? We collect frequently asked questions on this page.
Is your question not listed? Feel free to mail to email@example.com.
You can find step-by-step help with uploading your release on the page Upload tips.
5. Stores: General
You can find an up-to-date overview of everything stores and platforms in our distribution package here. After completing the upload process, you can choose whether you want to send your releases to all stores or whether you want to make a selection. Keep in mind that stores and services may change names or be canceled without prior notice. In addition, stores may reserve the right not to post content, or globally, based on, for example, genre or region in which they operate.
After your release has appeared online, it will in principle remain available “forever” in the various stores. In theory, a store can remove releases over time without giving reasons, but in practice this is rare. Furthermore, it can of course happen that a download store or streaming service is closed completely.
If you want to have your release removed yourself, you can do so via the option “Takedown from all channels” (tab “Distribution”) for the release in question, or mail to firstname.lastname@example.org.
No, stores can reserve the right not to post content, or not worldwide, based on, for example, genre, region or content. With the largest platforms - iTunes / Apple Music, Spotify, Deezer, Google Play, etc. - we don't often see a release not being posted. In the unlikely event that this should happen, unfortunately we cannot change anything.
Amazon offered for some time under the name “Artist Central” the option to claim and manage artist pages itself.
However, this option is no longer available.
From Amazon's website: “Amazon has automated the creation and management of Artist Stores. As a part of this change we have closed external vendor and artist access to Artist Central. We will continue to create and support Artist Stores as well as manage artist discographies. Automated discography management facilitates a more streamlined process and ensures the accuracy of the pages. As part of the automation, we are conducting a test to measure the impact of removing non-discography assets currently in Artist Stores. As a result, additions or updates to images, banners, biographies, videos, Twitter feeds and other content in Artist Stores will no longer be supported. ”
Deezer has had an option similar to Spotify for Artists: Deezer Backstage since early 2020. Just like with Spotify for Artists, Deezer Backstage allows you to supplement your profile with photos, a biography and links to your social media accounts. In addition, Deezer also promises that you will gain more insight into the listening behavior of your fans.
You can register for Deezer Backstage via https://backstage.deezer.com/user/login.
You have the choice to register as an artist, label or manager. For your registration you need, among other things, a UPC for one of your releases and you also have to provide the name and email address of your distributor. You can also enter links for your profiles on Facebook, Instagram and Twitter, but these are not mandatory.
For tracks that are sent to TikTok, you can set the start time of the fragment to be used on TikTok.
How does it work?
- When you have uploaded an audio track, you can open it with the 'pencil' on tab 3 or the 'edit' option on tab 4 in your release.
- At the bottom of the page you will now find the option 'Start Point Time'. Here you enter the desired start time.
- The format is mm: ss, so if you want the track on TikTok to start at 1 minute 20 seconds, enter '01: 20 '
- The option only works for songs longer than 30 seconds and the specified start time must be at least 30 seconds before the end of the track.
Note: Google Play Music was discontinued at the end of 2020. Google advises you to use from now on YouTube for Artists.
You can claim your own store page on the Google Play Artist Hub Google Play Music. You can then personalize this page. To be able to use this option for free, at least one of your releases must be published on Google Play Music. You may be asked for credit card information to verify your identity.
- Go to music.google.com/publish.
- Log in with the Google account you want to use to manage the page.
- Follow the further instructions and accept the terms of service.